Porter Mailroom FAQS
Location: Located in the foyer of the Porter/Kresge Dining Hall (Building C)
Hours: These vary from quarter to quarter. The current Winter Quarter hours are:
Tuesday: 12pm-6pm
Wednesday: 12pm-6pm
Thursday: 12pm-6pm
Friday: 12pm-6pm
Saturdays: 11am-3pm
Sundays: Closed
(posted 2/16/12)
Be sure to check the Porter College mailroom door for the most updated hours. There will be occasional, unscheduled closures due to illness, unforeseen circumstances or mailroom-related errands.
Contact Information: For additional mailroom questions, please call 831-459-2746 to speak with Joe DePage, Mailroom Supervisor or email jdepage@ucsc.edu.
How are mailboxes assigned and where do I get my mailbox information?
I live off campus and would like a mailbox. What do I do?
Where do I pick up my packages?
What do I do if I lost my mailbox combination?
What do I do if my mailbox is broken?
How should my mail be addressed?
It says my package has arrived online, but I don't have a slip yet. Where is it?
How do I get my mail forwarded?
What do I do if there is a letter in my mailbox that is not for me?
When to I start or stop receiving mail at this address?
How are mailboxes assigned and where do I get my mailbox information?
All Porter and Transfer Community students who are living on campus are assigned a mailbox.
Mailboxes are reassigned every year. Students receive mailbox number and combination upon moving into their room.
Can I get a mailbox If I live off campus?
Yes! If you are living off campus and would like to request a mailbox, please contact the mailroom supervisor.
Where do I pick up my packages?
When you receive a package at your college address, a package slip will be placed in your mailbox. To pick up packages, present this slip and your picture ID during posted open hours only.
Packages are not kept indefinitely. Packages that are not picked up in a timely manner are deemed unclaimed and then returned to sender.
I lost my mailbox combination, what do I do?
It is the students' responsibility to keep track of their mailbox information. If this information has been lost, an email must be sent to jdepage@ucsc.edu with a request for this information.
What do I do if my mailbox is broken?
Report the problem right away to the mailroom clerk.
How should my mail be addressed?
Do not use nicknames or pen names. Improperly addressed mail may be refused and returned to sender. Please notify your family and friends.
First and Last Name (no nicknames or alias)
301 Heller Drive
Santa Cruz, CA 95064-1076
It says my package has arrived online, but I don't have a slip yet. Where is it?
Different carriers have different tracking methods.
Both UPS and FedEx use tracking numbers and consider the package delivered when a staff member signs for it.
USPS records when a package reaches the nearby distribution center. It may take a few more days for your package to reach the college mailroom.
How do I get my mail forwarded if I am going to be away from UCSC?
Forwarding services are provided for a maximum of 90 days to students who have had a college mailbox and are moving off campus, who are going on EAP, graduating, leaving for the summer, transferring, withdrawing or taking a leave of absence. To request the forwarding service, please visit the Porter mailroom and speak to a clerk.
Where can I mail a letter?
Your Porter College mailroom is not a full service post office, a UPS or FedEx pick-up spot.
The closest U.S. mailbox for outgoing mail is located next to the STARS office on the Kresge Piazzetta. Be sure to put your mail in the blue USPS box.
Where can I mail a package?
Your Porter College mailroom is not a full service post office, a UPS or FedEx pick-up spot.
You can go to the Campus Post Office (located in Baskin Engineering) to purchase postage or send USPS packages. There is also a drop box for Fed Ex here. For exact location, open hours and range of services, please visit http://cms.ucsc.edu/uspssubstation.html.
The nearest UPS location is next to the Safeway on Mission St. at :
849 ALMAR AVE, STE C
SANTA CRUZ, CA 95060-5848
Web: http://www.theupsstorelocal.com/1128/
Telephone: (831) 426-5762
Where can I purchase stamps?
Your Porter College mailroom is not a full service post office, a UPS or FedEx pick-up spot.
You can go to the Campus Post Office (located in Baskin Engineering) to purchase postage or send USPS packages. For exact location, open hours and range of services, please visit http://cms.ucsc.edu/uspssubstation.html.
What do I do if there is a letter in my mailbox that is not for me?
If you have a college mailbox, you are required to check your mail frequently. If you receive mail that is not addressed to you or your boxmate, please return it immediately to the mailroom staff.
When do I start or stop receiving mail at this address?
We do not accept mail during the Summer Quarter and will either return or forward any first-class mail or packages that arrive before Move-In Day.
We accept mail and packages through the school year, including Winter and Spring Breaks.
All student mailboxes close at the end of Spring Quarter. Any first-class mail or packages remaining in a mailbox/mailroom will be either forwarded or returned the following week.