Porter Mailroom FAQS

Location: Located in the foyer of the Porter/Kresge Dining Hall (Building C)

Hours: These vary from quarter to quarter. The current hours are:

MOVE-IN WEEK HOURS:

Wednesday, Sept. 24-Sunday, Sept. 28: 1PM - 3PM

Monday, Sept. 29 - Wednesday, Oct. 1: 11am - 6PM

FALL QUARTER 

Monday: TBA
Tuesday:  TBA
Wednesday: TBA
Thursday:  TBA
Friday:  TBA
Saturday:  TBA
Sunday:  Closed


Be sure to check the Porter College mailroom door for the most updated hours. There will be occasional, unscheduled closures due to illness, unforeseen circumstances or mailroom-related errands.

Contact Information: For additional mailroom questions, please call 831-459-2273 to speak with Tiffany Brooke Burns, Mailroom Supervisor or email tbburns@ucsc.edu.

How are mailboxes assigned and where do I get my mailbox information?

I live off campus and would like a mailbox. What do I do?

Where do I pick up my packages?

What do I do if I lost my mailbox combination?

What do I do if my mailbox is broken?

How should my mail be addressed?

My online tracking says my package has arrived, but I do not have an email from the mailroom yet. Where is it?

How do I get my mail forwarded?

Where can I mail a letter?

Where can I mail a package?

Where can I purchase stamps?

What do I do if there is a letter in my mailbox that is not for me?

When to I start or stop receiving mail at this address?

How are mailboxes assigned and where do I get my mailbox information?

All Porter and Transfer Community students who are living on campus are assigned a mailbox. 

Students will receive an email from the postal depot supervisor with their mailbox number and combination prior to move in. 

Mailboxes are reassigned every year.

Can I get a mailbox If I live off campus?

Yes! If you are living off campus and would like to request a mailbox, please contact the mailroom supervisor.

Where do I pick up my packages?

If you receive a package, we will send a email to your UCSC email address. To retrieve your package, bring a photo ID to the mailroom during open hours and a staff member will help you.

Packages are not kept indefinitely. Packages that are not picked up in a timely manner are deemed unclaimed and then returned to sender.

I lost my mailbox combination, what do I do?

It is the students' responsibility to keep track of their mailbox information. If this information has been lost, an email must be sent to the mailroom supervisor with a request for this information.

What do I do if my mailbox is broken?

Report the problem right away to the mailroom clerk.

How should my mail be addressed?

Do not use nicknames or pen names. Improperly addressed mail may be refused and returned to sender. Please notify your family and friends.

First and Last Name (no nicknames or alias)

411 Porter-Kresge Road

Santa Cruz, CA 95064-1076

It says my package has arrived online, but I don't have a slip yet. Where is it?

The online tracking email that some mail/package carriers send out to notify you that your package has been delivered only indicates that your package has arrived in the city of Santa Cruz. It can take an additional 1- 3 days to be delivered to the Porter College Mailroom.  

How do I get my mail forwarded if I am going to be away from UCSC?

Forwarding services are provided for a maximum of 90 days to students who have had a college mailbox and are moving off campus, who are going on EAP, graduating, leaving for the summer, transferring, withdrawing or taking a leave of absence. To activate the forwarding service, please complete this electronic form. 

NOTE: Only USPS First Class Mail is forwarded. This does not include magazines, junk mail or packages from FEDEX, UPS, etc.

Where can I mail a letter?

Your Porter College mailroom is not a full service post office, a UPS or FedEx pick-up spot.

The closest U.S. mailbox for outgoing mail is located next to the VETS office on the Kresge Piazzetta. Be sure to put your mail in the blue USPS box. 

Where can I mail a package?

Your Porter College mailroom is not a full service post office, a UPS or FedEx pick-up spot.

You can go to the Postal Kiosk, located in the first floor of the Bay Tree Bookstore, to purchase postage or send USPS packages

The nearest UPS location is next to the Safeway on Mission St. at :
849 ALMAR AVE, STE C
SANTA CRUZ, CA 95060-5848
Web: http://www.theupsstorelocal.com/1128/
Telephone: (831) 426-5762

Where can I purchase stamps?

Your Porter College mailroom is not a full service post office, a UPS or FedEx pick-up spot.

You can go to the Postal Kiosk, located in the first floor of the Bay Tree Bookstore, to purchase postage.

What do I do if there is a letter in my mailbox that is not for me?

If you have a college mailbox, you are required to check your mail frequently. If you receive mail that is not addressed to you or your boxmate, please return it immediately to the mailroom staff.

When do I start or stop receiving mail at this address?

We do not accept mail during the Summer Quarter and will either return or forward any first-class mail or packages that arrive before Move-In Day.

We accept mail and packages through the school year, including Winter and Spring Breaks.

All student mailboxes close at the end of Spring Quarter. Any first-class mail or packages remaining in a mailbox/mailroom will be either forwarded or returned the following week.